We're here to help. Choose the right channel below or browse our frequently asked questions.
Platform queries, account help, technical issues
support@aicecredits.comGDPR requests, data access, deletion, portability
dpo@aicecredits.comTerms queries, dispute resolution, regulatory enquiries
legal@aicecredits.comAPI access, bulk licensing, team deployments, partnerships
enterprise@aicecredits.comMonday – Friday: 09:00 – 18:00 GMT/BST
Weekends & UK bank holidays: Limited support (emergency only)
Data rights requests are processed within statutory deadlines regardless of operating hours.
AICE Points are AI-verified measures of learning time and complexity. They are not CPD/CME/CE credits — equivalence hours are provided for reference only. Acceptance depends on your local regulator or employer.
Enter the certificate number at aicecredits.com/search. Ledger-attested certificates can also be independently verified on-chain via the attestation hash.
Yes. Go to Dashboard → Account Settings → Delete Account. Your personal data will be removed within 30 days. Certificate records remain in the public verification registry as noted in our Terms of Service.
Yes. Content you submit is analysed by AI to evaluate complexity, generate assessments, and calculate AICE Points. All AI outputs are clearly labelled. You may request human review of any automated decision.
We accept all major credit/debit cards and selected digital wallets via Stripe. Payment is processed securely — we never store your card details.
Unused credits may be refunded within 14 days of purchase. Contact support@aicecredits.com with your transaction reference. Used credits are non-refundable.
Yes. We comply with GDPR (EU/UK), CCPA/CPRA (California), LGPD (Brazil), and POPIA (South Africa). See our Privacy Policy for full details including data subject rights.
Email dpo@aicecredits.com with your request. We will verify your identity and respond within the legally required timeframe (typically 30 days under GDPR).