Support & Help Centre
We're here to help. Choose the right channel below or browse our frequently asked questions.
General Support
Platform queries, account help, technical issues
support@aicecredits.comPrivacy & Data Rights
GDPR requests, data access, deletion, portability
dpo@aicecredits.comLegal & Compliance
Terms queries, dispute resolution, regulatory enquiries
legal@aicecredits.comEnterprise & Organisations
API access, bulk licensing, team deployments, partnerships
enterprise@aicecredits.comOperating Hours
Monday – Friday: 09:00 – 18:00 GMT/BST
Weekends & UK bank holidays: Limited support (emergency only)
Data rights requests are processed within statutory deadlines regardless of operating hours.
Frequently Asked Questions
What are AICE Points?
AICE Points are AI-verified measures of learning time and complexity. They are not CPD/CME/CE credits — equivalence hours are provided for reference only. Acceptance depends on your local regulator or employer.
How do I verify a certificate?
Enter the certificate number at aicecredits.com/search. Ledger-attested certificates can also be independently verified on-chain via the attestation hash.
Can I delete my account and data?
Yes. Go to Dashboard → Account Settings → Delete Account. Your personal data will be removed within 30 days. Certificate records remain in the public verification registry as noted in our Terms of Service.
Is my data processed by AI?
Yes. Content you submit is analysed by AI to evaluate complexity, generate assessments, and calculate AICE Points. All AI outputs are clearly labelled. You may request human review of any automated decision.
What payment methods do you accept?
We accept all major credit/debit cards and selected digital wallets via Stripe. Payment is processed securely — we never store your card details.
How do I request a refund?
Unused credits may be refunded within 14 days of purchase. Contact support@aicecredits.com with your transaction reference. Used credits are non-refundable.
Do you comply with GDPR?
Yes. We comply with GDPR (EU/UK), CCPA/CPRA (California), LGPD (Brazil), and POPIA (South Africa). See our Privacy Policy for full details including data subject rights.
How do I exercise my data rights?
Email dpo@aicecredits.com with your request. We will verify your identity and respond within the legally required timeframe (typically 30 days under GDPR).